Terms of sale
Terms and Conditions of Sale
Last updated: 30/10/2026.
Article 1 — Scope of Application
These Terms and Conditions of Sale apply to all orders placed on the website www.forrest.earth by consumers purchasing Forrest products for personal use.
The website is operated by FORREST SAS, a simplified joint-stock company with share capital of 10,000 euros, whose registered office is located at 71 avenue Victor Hugo, 75016 Paris, France, registered with the Trade and Companies Register of Paris under number RCS 988 594 578, with Intra-Community VAT number FR16988594578.
Before placing an order, the customer confirms that they have read and accepted these Terms and Conditions of Sale, the Privacy Policy and the obligation to pay for the order.
Forrest reserves the right to modify these Terms and Conditions of Sale at any time. The applicable version is the version available on the website on the date the order is placed.
Article 2 — Products
The products offered for sale are those displayed on the Forrest website, subject to availability.
Forrest takes care to present the essential characteristics of each product as accurately as possible, including descriptions, photographs, materials, dimensions, colors, capacity, weight and usage information.
The customer is responsible for reading the product description before placing an order.
Product photographs and visuals are provided for illustrative purposes. Slight variations may occur, particularly with regard to color, texture, finish or perceived proportions.
Article 3 — Orders
The customer places an order through the online ordering process available on the website.
Before confirming the order, the customer has the opportunity to review the details of the order, the total price, delivery information and any applicable shipping costs, taxes or duties.
The order becomes final only after payment has been validated and Forrest has sent the customer an order confirmation email.
Forrest reserves the right to refuse or cancel any order in the event of a payment issue, suspected fraud, abnormal order volume, previous dispute with the customer, or any legitimate reason.
Orders are intended for personal use only. Forrest reserves the right to refuse orders placed by professional resellers or orders that appear to be made for resale purposes.
The customer may cancel an order free of charge, with a full refund, as long as the product has not been shipped, by contacting Forrest at customerservice@forrest.earth. Once the order has been shipped, it can no longer be cancelled, but the customer may return the product under the conditions set out in Article 8. Custom-made products, made to the customer’s specifications, cannot be cancelled once their production has started.
Article 4 — Prices, Taxes and Duties
Prices are displayed in euros (€), unless another currency is displayed during checkout depending on the customer’s delivery country.
For deliveries within France and the European Union, prices include VAT where applicable.
Shipping costs are not included in the product price unless expressly stated. They are calculated and displayed during checkout before the customer confirms the order.
For deliveries outside the European Union, prices may not include customs duties, import taxes, brokerage fees or other local charges. These costs, where applicable, are the customer’s responsibility, unless otherwise stated during checkout.
The total amount payable by the customer, including product price, applicable taxes and shipping costs, is displayed before the order is confirmed.
Product pages may indicate: “incl. VAT”, “shipping calculated at checkout” and “duties and taxes may apply outside the European Union”.
Article 5 — Payment
Payment is due in full at the time the order is placed.
Accepted payment methods are displayed during checkout and include payment by credit or debit card (Visa, Mastercard, American Express, Cartes Bancaires), Apple Pay, Shop Pay, PayPal, Klarna and local payment methods depending on the customer’s country, as made available through Shopify Payments.
Payments are processed securely through Shopify Payments and its payment service providers.
Forrest does not store the customer’s full payment card details.
Article 6 — Delivery
Products are delivered to the delivery address provided by the customer during the ordering process.
Forrest delivers to the countries available for selection during checkout. The list of available delivery countries may change over time.
Delivery is handled by Forrest’s selected logistics partners and carriers. Available delivery methods, shipping costs and estimated delivery times are displayed during checkout before the order is confirmed.
Forrest products are made to order. Production takes three to four weeks from the order date. Estimated delivery times after shipment are generally: France: 2 to 4 business days; European Union: 2 to 4 business days; rest of the world: 3 to 7 business days, excluding customs delays where applicable.
These delivery times are estimates only and may vary depending on the carrier, delivery location, customs procedures, peak periods, weather conditions or any event outside Forrest’s control.
Shipping costs and available delivery methods are displayed during checkout before the customer confirms the order.
Once the order has been shipped, the customer will receive a shipping confirmation email including tracking information where available.
The customer is responsible for ensuring that the delivery address provided is complete and accurate. Forrest cannot be held responsible for failed delivery resulting from an incorrect or incomplete address provided by the customer.
Article 7 — Transfer of Ownership and Risk
Ownership of the products is transferred to the customer once full payment has been received.
The risk of loss or damage to the products is transferred to the customer when the customer, or a third party designated by the customer other than the carrier, physically takes possession of the products.
Article 8 — Right of withdrawal and returns
In accordance with French consumer law, the customer has a legal right of withdrawal of fourteen (14) days from the date on which the customer, or a third party designated by the customer other than the carrier, receives the product.
Forrest offers an extended return period of thirty (30) days from the date of delivery.
To exercise the right of withdrawal or request a return, the customer must contact Forrest at customerservice@forrest.earth or use https://forrest.earth/pages/contact.
Returned products must be unused, unworn, unwashed, undamaged, complete, and returned with their original labels, accessories and packaging.
For change-of-mind returns, return shipping costs are borne by the customer, unless otherwise stated at the time of purchase.
If the product received is defective, damaged or does not correspond to the order, Forrest will cover the return shipping costs.
Products returned incomplete, damaged, worn, washed, altered or outside the return period may be refused.
Personalised products cannot be returned, in accordance with Article L.221-28 of the French Consumer Code.
Return address:
RAJ
Retour Dépôt Forrest - Raj Services
Zone de l'Orme Rond
10 Rue de l'Ormeteau 77170 Servon
Article 9 — Refunds
When the customer validly exercises their right of withdrawal, Forrest will refund the customer using the original payment method.
Refunds are processed within fourteen (14) days from the date Forrest is informed of the customer’s decision to withdraw, in accordance with applicable law.
Forrest may withhold the refund until the returned product has been received or until the customer has provided proof of shipment, whichever occurs first.
Initial standard delivery costs will be refunded in accordance with applicable law. Additional delivery costs resulting from the customer’s choice of a more expensive delivery method will not be refunded.
Return shipping costs remain payable by the customer, except in the case of defective, damaged or incorrect products.
Article 10 — Customer Service and Claims
For any question, claim or request regarding an order, the customer may contact Forrest customer service:
Email: customerservice@forrest.earth
Postal address: FORREST SAS, 71 avenue Victor Hugo, 75016 Paris, France
Phone: Not displayed
Forrest will make reasonable efforts to respond to customer requests as quickly as possible.
Article 11 — Mediation
In accordance with applicable consumer law, after first contacting Forrest customer service, and if no satisfactory solution is found, the customer may refer the matter free of charge to the consumer mediator designated by Forrest.
Consumer mediator: CM2C
Website: https://www.cm2c.net/
Postal address: 49 Rue de Ponthieu -75008 Paris
Article 12 — Legal Guarantees
The products sold by Forrest are covered by the legal guarantee of conformity and the legal guarantee against hidden defects, under the conditions provided by French law.
Under the legal guarantee of conformity, the customer may request repair, replacement or refund of a product that does not conform to the order or is defective, in accordance with applicable legal provisions.
The customer may also invoke the guarantee against hidden defects if a hidden defect makes the product unfit for its intended use, or significantly reduces such use.
To exercise these rights, the customer must contact Forrest at customerservice@forrest.earth.
Article 12 bis — Forrest Lifetime Warranty
In addition to the legal guarantees described in Article 12, Forrest offers a free commercial warranty on its bags against manufacturing defects, valid for the lifetime of the product.
Guarantor: FORREST SAS, whose details are set out in Article 1.
Beneficiary: the warranty follows the product. It may be invoked by the original purchaser or by any subsequent owner, upon presentation of the original Forrest order number or proof of purchase.
Territory: the warranty applies worldwide.
What is covered: defects in materials or construction (including seams, webbing, buckles, hardware and zips) appearing under normal use.
What is not covered: normal wear and tear, accidents, misuse, damage resulting from improper care, and products altered or repaired by a third party.
How to make a claim: contact customerservice@forrest.earth with the order number or proof of purchase, a description of the issue and photos. Forrest assesses the claim on this basis. If the claim is accepted, Forrest provides a prepaid shipping label and covers the shipping of the repaired or replacement product back to the customer.
Remedy: Forrest repairs the product in its atelier. If repair is not possible, Forrest will, at its discretion, either replace the product with an equivalent product from the current range or issue a credit note for the amount of the original purchase.
Damage not covered by the warranty: Forrest offers a paid repair service. Shipping of the product to the atelier is then at the customer’s expense, and a quote is provided before any work is carried out.
This commercial warranty does not affect the legal guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code) or the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), which continue to apply.
Article 13 — Liability
Forrest shall not be held liable for damage resulting from improper use of the product, professional or abnormal use, negligence, lack of maintenance, normal wear and tear, accident, alteration of the product, or force majeure.
Forrest shall not be held liable for the customer’s failure to comply with the laws and regulations of the country in which the products are delivered.
Article 14 — Force Majeure
Forrest shall not be held liable for any delay or failure to perform its obligations resulting from an event of force majeure, including but not limited to natural disasters, strikes, transport disruptions, supply chain disruptions, customs delays, fires, floods, pandemics, war, governmental restrictions, internet or telecommunications failures.
Article 15 — Intellectual Property
All elements of the Forrest website and brand universe, including texts, images, photographs, videos, logos, trademarks, product names, product designs, technical drawings, prototypes, graphic elements, editorial content and visual identity, are protected by intellectual property law.
Any reproduction, use, distribution, modification or exploitation, in whole or in part, without prior written authorization from Forrest is strictly prohibited.
Article 16 — Personal data and Cookies
Personal data is processed in accordance with Forrest’s Privacy Policy, available at https://forrest.earth/policies/privacy-policy .
Cookies and tracking technologies are managed in accordance with Forrest’s Cookie Policy, available at https://forrest.earth/pages/cookies-policy .
Article 17 — Governing Law
These Terms and Conditions of Sale are governed by French law.
In the event of a dispute, the customer is invited to contact Forrest customer service first in order to seek an amicable solution.
If these Terms and Conditions of Sale are translated into another language, the French version shall prevail in the event of contradiction or interpretation difficulty.