Politique de remboursement

Can I return my order?

Yes. You have 30 days from delivery to return your bag, longer than the legal 14-day withdrawal period.
Your bag must be unused, unworn, unwashed and undamaged, and returned complete with its original labels, accessories and packaging. Personalised products cannot be returned.

How do I make a return?

Email customerservice@forrest.earth with your order number. We will send you the return instructions and address. You can combine several orders in one parcel: just let us know.

Who pays for return shipping?

Return shipping is at your expense, unless the product you received is defective, damaged or not what you ordered. In that case, we cover it.

When will I be refunded?

We refund you within 5 business days of receiving and checking your return, and in any case within the legal 14-day period. Your refund goes back to your original payment method. Your bank may take a few extra days to process it.
The initial standard shipping cost is refunded. Extra costs for a faster delivery method you chose are not. Customs duties paid on delivery outside the EU are generally not refunded by local authorities.

My bag has a defect.

Within 30 days of delivery, you can return it free of charge. After that, your bag is still covered by our lifetime warranty against manufacturing defects. See our FAQ or Article 12 bis of our Terms and Conditions of Sale.